Asst. Manager Billing to Collection dCommerce & LMT Direct Serve and Claim Logistic MT

Job Purpose

Lead and oversee the end-to-end Billing to Cash process, ensuring accurate invoicing, timely collections, efficient cash application, and resolution of customer disputes. This role also manages a team of up to 10 people, driving performance, process improvements, and cross-functional collaboration to optimize working capital and strengthen customer relationships.

Key Responsibilities

• Lead and manage a team of up to 10 Billing to Cash specialists, providing coaching, guidance, and performance management
• Generate and issue accurate customer invoices in line with contracts and company policies
• Monitor accounts receivable and follow up on overdue payments
• Apply incoming payments to customer accounts accurately and timely
• Investigate and resolve billing discrepancies or disputes with internal teams and customers
• Prepare aging reports, cash flow forecasts, and collection performance metrics
• Collaborate with Sales, Finance, and Customer Service to improve billing accuracy and reduce disputes
• Ensure compliance with internal controls, accounting standards, and regulatory requirements
• Handle logistic claims, ensuring proper validation, documentation, and settlement with customers and logistics partners
• Manage return notes from customers, ensuring accurate recording, reconciliation, and coordination with warehouse, finance, customer and tax teams

Qualifications & Skills

• Bachelor’s degree in Accounting, Finance, Business Administration, Management, Industrial Engineering etc
• Any years of experience in Billing, Accounts Receivable, or Order-to-Cash processes
• Strong knowledge of ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Proficiency in MS Excel and financial reporting tools
• Excellent communication, leadership, and negotiation skills
• Analytical mindset with attention to detail and problem-solving ability
• Ability to manage multiple priorities and deliver results under pressure

Preferred Attributes

• Experience in shared services or multinational environments
• Familiarity with SOX compliance and internal audit requirements
• Knowledge of credit risk assessment and collection strategies
• Continuous improvement mindset

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.