JML & Hubs Technology Delivery Manager

Job Title: ​​ JML & Hubs Technology Delivery Manager

Location: UniOps Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

PURPOSE OF THE ROLE

Team HR IT supports the global convergence agenda, delivering efficiencies & complexity reduction, continuously improving the available process & technology solutions and ensuring internal and external benchmarking. They are the functional experts who will deliver integrated process & technology design, satisfying business needs, and ensuring compliance with the overarching process and service strategy.

The JML & Hubs Technology Delivery Manager will enable and support business solutions across the entire employee lifecycle (Joiner, Mover, Leaver) across HCM (Human Capital Management) (Primarily Workday, Service Now and Una) with a core focus on business enablement, solution design, technical architecture, integrations, support and stability of the Workday platform including tech administration.

This role designs applications required to automate business processes and meet business needs. The resulting design may run on Workday or associated systems as a packaged solution. The role is also responsible for the functional interface to other applications and for ensuring product adoption and usability. Also, influences the functional strategy and policy making.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Drive Continuous Innovations: Partner with Global Process Office to drive and consult on key business initiatives, enabled through new or existing functionality. Review functionality delivered in Workday releases related to HCM to assess business impacts and opportunities for enhancements.

• Manage Services: Manage the team supporting Tech ops including incident management, service, problem management and change requests.

• Platform Continuous Improvements: Continuously improve HCM systems and its relevant processes by leveraging innovative and latest technology development through new implementation and enhancements to existing systems.

• Configure business process change, maintain domain security

• Manage and maintain additional HR IT systems that includes managing master data configs in Workday. This entails providing level 2 & 3 support, working with IT and the application providers on functionality enhancements, testing and configuring changes, and communication to users

• Maintains partnership with relevant stakeholders including HR Leadership, HR Business Partners, Information Technology counterparts and Vendors.

• Provide ad hoc and/or structured training to HR colleagues on HR systems

• Support M&A and Divestitures workers in Workday and related requirements

EXPERIENCES & QUALIFICATIONS

Necessary Experience & Qualifications  

• Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

• Certification is required

• Experience with Workday cloud enterprise applications including Cloud Development platform

• Strong knowledge of and extensive experience working with the following Workday modules - Core HCM.

• Extensive understanding of the end to end functional HR business processes including audit requirements and processes

• Deep knowledge of Workday's Business Process Framework and Security with core HCM, Staffing BP, Recruitment and Alerts

• Proficient in configuring Core HCM/Recruitment and creating workflows

• Demonstrate the ability to manage multiple priorities, troubleshoot and resolve system-related issues, and have excellent communication skills

• Manage the functional project delivery supporting various project initiative,

• Must be well versed with Inbound & Outbound EIB's.

Preferred Experience & Qualifications 

• Familiar with integration applications such as Mulesoft a plus

• Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision

• Ability to influence key stakeholders and collaborate with cross-functional teams

• Ability to plan workday project implementation and change management

• Workday Certified HCM

• Minimum 6-9 years of experience in Workday HCM and Recruitment

• Good Knowledge on Reporting, Security and Integrations

• People Management / global stakeholder management/ Vendor management experience would be preferable

• Ability to work collaboratively with multiple departments across geographies

• High business ethics and personal integrity (handling of confidential information)

• Professional knowledge of HR as operations and Understand organizational resources, priorities, needs and policies, and objectives in leading edge or critical situations.

• Communication/Negotiation: Strong communication (both written and oral). Teamwork and Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.

• Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.

• Contribution/Leadership: Leads multi-functional teams, or conducts special projects or manages service partners. Recognized as an expert in their field.

• Impact on Business/Scope: Accountable for projects or programs involving multi- functional, country-wide or regional teams.

• Knowledge on Talent, Comp & Benefits, T&A, Workforce Planning will be added advantage

SKILLS

• Change Management

• Stakeholder Management

• Problem Solving

• Vendor Management

• Operations/Services Management

• Strategic Thinking

• Collaboration

• Customer Centricity

• Data Driven Decision making

• Digital Technology awareness

• Product Delivery

• Project Management

LEADERSHIP SKILLS

• Unilever Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.

  • CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.

  • BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.