Assistant Refrigeration Manager

Deignation: Assistant Refrigeration Manager

Location: Mumbai

Qualifications & Experience

• Education: Diploma/BE in Mechanical Engineering

• Experience: Minimum 3 years in service and maintenance of commercial refrigeration systems within ice cream, refrigeration or engineering industry.

Role Overview: The Refrigeration Officer will be responsible for managing the end-to-end cold chain infrastructure within the West Zone, including freezer cabinets, delivery units, and cold rooms.

This role is critical in supporting the rapid growth of the Kwality Walls business in the region, which operates advanced refrigeration technologies such as hydrocarbon refrigerants and eutectic cooling systems.

Please Note: This postion is for After Sales Service

Key Responsibilities:

1. Cold Chain Management

• Ensure optimal performance and upkeep of commercial refrigeration assets across the region.

• Oversee timely placement and installation of refrigeration units in line with company standards.

• Monitor and ensure compliance with cold chain KPIs:

o Temperature Compliance Index (TCI)

o Complaint Response Time (attendance and closure)

o Freezer Uptime

2. Asset Management

• Maintain accurate records of asset inventory and ensure proper storage and handling.

• Oversee the disposal of obsolete equipment in accordance with environmental policies.

• Ensure high compliance to asset assurance.

• Implement Unilever’s operational and safety systems.

3. Service & Maintenance

• Identify, recruit and manage service providers for repairs and maintenance.

• Ensure high uptime and reliability of refrigeration equipment.

• Conduct regular market visits to assess asset performance and service quality.

4. Budget & Cost Control

• Manage and control operational budgets for the region.

• Optimize warehousing and transportation costs.

• Ensure timely processing and verification of payments to suppliers and franchisees.

5. Stakeholder Coordination

• Collaborate with internal teams including Sales, Quality, Logistics, and Commercial.

• Liaise with external partners such as service providers, suppliers, and transporters. Decision-Making Authority

• Budget management for assignment area

• Selection and evaluation of franchisees and service providers

• Customer service strategy and execution Geographical Coverage

• Upcountry west towns Team Leadership

• Lead a team of approximately 20 personnel involved in repairs, maintenance, and logistics operations. Key Skills and Competencies

• Fully operational refrigeration technical knowledge

• Logistics management

• Team Alignment

• Leadership & People Management

• Effective Communication

• External Orientation

• Bias for Action