Ice Cream Ben & Jerry's Hospitality Admin & Marketing Coordinator

About Ben & Jerry’s

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand.

Ben & Jerry’s is one of Unilever’s most valuable and iconic brands, with annual turnover exceeding €1 Billion, and with high ambitions to double the business, and expand its impact throughout the world. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission, which you will find reflected in our KPI’s.

Ben & Jerry’s 3-Part Mission:

Social mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice

Product mission: We make and distribute the finest quality natural ice cream and euphoric concoctions

Economic mission: We operate our Company for sustainable, Profitable financial growth

Role Overview

The role of the Hospitality Admin & Marketing Coordinator is to support the company-owned locations with back-of-house responsibilities at the Waterbury Factory and Burlington Scoop Shop.  Their responsibilities include admin functions for both businesses, managing group reservations for the Tours department and serving as our local marketing ambassador with the VT Tourism industry. The Hospitality Admin & Marketing Coordinator will primarily work from Waterbury Factory. Their goal is to provide support services in a back-of-house capacity for the front-of-house hospitality operations to ensure seamless guest experiences.  The Hospitality Admin & Marketing Coordinator will report to the General Manager of VT Brand Experiences.

Responsibilities

• Provide admin support for front-of-house operations leadership, ordering operation/office supplies, coordinating repairs and project management.

• Manage vendor relations and external relationships with contractors and suppliers necessary to run the business.

• Manage all group reservation requests and communications for the Tour operations year-round, working alongside our online ticketing platform.

• Assist the General Manager to develop and manage the annual marketing budgets and local initiatives for both locations.

• Oversee all marketing related design requests, maintain timelines, order printed materials, write/record radio ads, website updates.

• Track ROI of marketing spends and utilize data for future planning and targeted execution

• Serve as the onsite Ben & Jerry’s ambassador for local and regional tourism associations, maintaining membership and participation in meetings and events to drive visitor traffic

• Coordinate promotions (print and social media) drawing attention to flavors, special occasions and current company initiatives

• Oversee local marketing budgets for sponsorship requests.

• Assist Operations Managers to submit weekly hourly staff payroll for both the Waterbury and Burlington locations.

• Obtain pricing and authorized bids for Hospitality operation and Capex projects, managing the projects alongside the General Manager.

• Oversee financial payments and invoice processing necessary of the operation including new vendor set up, invoice tracking, supply and inventory, special requests for project management and capital expenditures.

• Support front of house operations working in either the Waterbury Scoop Shop, Gift Shop and Tours department or the Burlington Scoop Shop or catering operations during peak times in the summer and fall.

• Ability to work in the Waterbury parking lot operations, coordinating bus and group arrivals during the summer and fall seasons when staffing is limited.

• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals and compliance by ensuring consistent safe work behaviors. 

Qualifications

• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs
• Associates or College degree in Marketing or Hospitality preferred or 3-5 years of relevant experience
• Ability to work with independently with limited or no supervision
• Ability to work effectively under pressure and meet tight deadlines
• Excellent written and verbal communication skills
• Strong follow through, organization and time management skills, including the ability to multi-task
• Experience in project management and budgeting
• Strong accounting/finance experience and understanding
• Experience in handling customer complaints and providing effective guest service recovery
• Strong project management skills and problem-solving ability
• Ability to handle stressful situations calmly and react in emergency situations

• Computer proficiency, esp. Excel, Word, Outlook, Sales Force
• Valid driver’s license
• Physical aspects of the job include handling oversize merchandise, bulk containers of ice cream and supply orders, cleaning and maintenance, climbing stairs and standing for long periods of time.
• Flexible work hours including nights, weekends, and holidays

WORK ENVIRONMENT:

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

The above cited duties and responsibilities describe the general nature and level of work being performed by people assigned to the job. It is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected to perform.

Ben & Jerry’s is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.