Customer Management Specialist_Unilever International

SCOPE: Seoul, South Korea

UNILEVER INTERNATIONAL IS…

Unilever International is Unilever’s White Space Arm!

As the ninth global cluster, we work across the world to fill white spaces for Unilever.

We treat the business as our own.

As intrapreneurs, we introduce Unilever’s brands into white space geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic household brands like Dove, Lifebuoy, Sunlight, Fair & Lovely, TRESemme into big markets like U.S, China, Western Europe and SEAA.

As Unilever’s growth engine, we establish global white space businesses in key channels such as Health & Beauty, Discounters, E-Commerce and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands.

Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain. 

Game changing business

SPEED is the mantra for our resounding success. To serve the underserved, we embrace a founder’s mentality, explore unchartered territories, redesign end-to-end business models to establish successful businesses. We make a difference by working fast and smart, nurturing our tribe, winning together and living by five tenets:

1. We will be the fastest route-to-market globally;

2. We go where no (man, woman or distributor) has ever explored;

3. Impossible is an opinion, not a fact;

4. Speed is our currency;

5. When brands are built right, they can last a lifetime.

MAIN PURPOSE OF THE JOB

As a CBD Assistant manager – Develop and grow an HSP/PST channel. Responsible for customers’ sales and controlling sales expenses and market share.

MAIN ACCOUNTABILITIES

Sales Objectives

• Responsible for sales of products through B2B business model

• Formulate sales strategy for assigned territory or products, develop sales forecast and budget

• Monitors results and adjusts coverage as necessary

• Maintains and updates the business plan

• Provides input into sales forecast

• Adjust sales plans as appropriate to achieve goals

• Establish performance improvement plans when necessary

• Coordinates liaison between sales department and other sales related units

Controlling sales expenses

• Coordinates budgets, forecasts and reports

• Tracks expenses against budget

• Implements cost controls when necessary

• Pursue key prospects, negotiate and construct appropriate terms of sales

Market Share

• Communicates marketplace trends and changes taking place and makes recommendations about future courses of action necessary

• Reviews market analysis to determine customer needs and volume potential

KEY REQUIREMENTS:

Essential:

• Good communication & negotiation skill

• Excellent English & Korean communication (Writing & Oral) ability

• MS Office skill s (Word, PPT, Excel) proficiency

Preferred:

• Thorough knowledge in marketing & business planning

• Strong analytical, problem solving and project management skills

• Good inter-personal relationship

• Proactive & positive & innovative mind

• People management Skill

• Driver’s license

CONTACTS

Internal:

• Report to Brand lead

• Marketing, Finance, SCM

External:

• HSP MD, agency

• PST distributors and customers

• Dermalogica global