Customer Experience Ice Cream OOH Specialist​

Looking for Your Dream Job? Join The Magnum Ice Cream Company! Ice Cream Off-Invoice Rebates Specialist Scope: Italy, Full time Location: Roma; Terms & Conditions: regular The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. ABOUT THE MAGNUM ICE CREAM COMPANY: The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! JOB PURPOSE: We are looking for a Customer Service Specialist with strong organizational skills and a detail-oriented mindset to join our Customer Service team. The ideal candidate has proven experience in managing effective customer relationship and the full Order to Cash process, from order management to cash collecting including commercial agreements management and the related rebate processes, with a deep understanding of SAP ECC and financial reconciliation. A natural inclination for cross-functional collaboration (both internal and external) and problem-solving are essential. This role requires a creative and proactive approach and strong relationship/communication skills, the ability to face urgent issues even under pressure and to manage on average 120 e-mail x Day giving the right priorities. KEY RESPONSIBILITIES: The resource will be responsible for: -Manage Off-Invoice agreements, including contracts, promotional invoices, and credit notes -Create and maintain customer agreements in SAP -Translate annual contracts and set up Off-Invoice conditions in SAP, considering beneficiaries, customer/product hierarchy, discount terms, and payment methods (CN or BB) -Reconcile agreements with Finance and CD Strategy teams for each new contract -Act as a key contact for CD regarding agreements, payments, and turnover -Act as a key contact for Accounts Receivable regarding agreements, payments, and turnover -Support audit controls related to Off-Invoice processes -Reconcile accounting entries with the general ledger -Produce ad hoc reports -Provide support to CD teams WHAT YOU NEED TO SUCCEED: SKILLS: -Fluency in English -Strong experience in managing customer relationship -Excellent knowledge of SAP, Microsoft Office, and reporting tools -Analytical skills and ability to perform financial reconciliations -Teamwork and cross-functional collaboration attitude -Precision, organizational skills, and results-oriented mindset EXPERIENCES & QUALIFICATIONS: Proven experience in managing each step of Order to Cash process Solid background in finance or business administration Experience working with SAP systems in a commercial or financial context Previous collaboration with cross-functional teams (e.g. Finance, Customer Development) Experience in reporting and handling claims LEADERSHIP: • You are energized by providing fantastic results. You are an example to others, both for your achievements and for your resilience. You're constantly looking for better ways to do things, engaging and collaborating with others along the way because we win together with fun. • As an individual, you are solely responsible for your own well-being and for achieving high standards of work. You stay focused on the consumer and what they need. You are humble and have your head held high, looking around to interpret evidence and data intelligently, identifying problems and opportunities to improve, because we operate with speed and simplicity. WHAT YOU CAN EXPECT: A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up. Career without limits—42 markets, international opportunities, and fast tracked growth. A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact. A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments. ADDITIONAL INFORMATION As publicly announced, Unilever will separate its Ice Cream business which is expected by the end of 2025. This role will transfer to the new Ice Cream company. Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? To apply, you must do so online. Please do not forget to upload your CV and a motivation letter. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application. Disclaimer  Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We take pleasure seriously. Join the Ice Cream team now!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.