​People Operations Junior Manager

Function: ​People Experience​

Work Level:​WL 1D​

Reports to:​People Operations HUB Lead​

Scope:​Regional​

Location:Katowickie Centrum Biznesu

Terms & Conditions:​Full time​

ABOUT UNILEVER IN KATOWICE 

It is Unilever’s in-house centre of business partnering and operational excellence in the area of finance services, supply chain, customs, procurement, integrated planning and performance delivery. There are 300 people in Katowice Hub. 

The modern Katowice Hub office, whose interiors were designed according to the principles of sustainable development, is located in the city centre of Katowice, Poland.  
We are working in the hybrid way to use the time spent in the office to influence collaboration and straighten the team spirit, using special designed for this purpose office areas.   

JOB PURPOSE

The People Operations Team Lead will oversee the end-to-end employee lifecycle processes managed by the People Operations team. You will be responsible for guiding and coordinating the team in delivering accurate and timely transactions in Workday and related systems,across onboarding, data changes, exits, benefits processes and query management. You’ll act as an escalation point for complex cases, review performance, drive continuous improvement, and ensure seamless employee experience across the hire-to-retire journey.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Team Leadership & Coordination:

• Lead and support a team of People Operations Specialists (approx. 7 people supporting East European Unilever employees).

• Process People Operations activities for the assigned market.

• Oversee workload distribution and ensure service levels are met.

• Act as the primary escalation point for team members, resolving complex cases in ServiceNow and Workday.

• Support recruitment and talent management initiatives. 

• Provide coaching, onboarding, and continuous development for the team.
  

Performance Management & Culture: 

• Monitor accurate processing of employee lifecycle events (onboarding, promotions, exits, etc.).

• Ensure that agreed-upon SLAs are met, including turnaround time, quality, compliance, data quality, and CSAT scores where applicable. 

• Coordinate case closure with stakeholders and in-market partners on complex cases. 

• Ensure high data quality and compliance with SOPs and audit requirements.

• Approve and validate bulk EIB uploads for mass changes.

Operational Excellence & Process Improvements:

• Drive continuous improvement (working alongside global CoE) based on employee feedback, data insights, and technology evolution.

• Support development and maintenance of local SOPs, work instructions, and knowledge base content.
  

Stakeholder Management:

• Serve as a point of contact, collaborate with global/regional stakeholders across H2R + improvement initiatives (APR, transformation etc.) 

• Mediate performance discrepancy between market-hubs to ensure SLA committed are delivered OTIF.
  

EXPERIENCES & QUALIFICATIONS

• ​​Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).

• ​Experience in People Operations, Shared Services or HR delivery in a leadership role for at least 1+ years.

• ​Familiarity with HR processes and policies, ideally in multi-country or regional operations.

• ​Proficiency in Workday and ServiceNow (or similar systems like SAP).​

SKILLS

• Required a very good command of English and Polish.

• Leadership, coaching, and team coordination skills.

• Excellent stakeholder management and communication abilities. 

• Strong written communication skills, capable of delivering clear and concise real-time information.

• Excellent problem-solving skills and customer-centric mindset.

• Demonstrated multitasking and prioritization skills in fast-paced environments.

• Commitment to quality and adherence to SLAs.

BEHAVIORS

You are energized by deliveringwith excellence, taking personal ownership through building resilience and taking care of your own wellbeing. You are relentless onprioritization andfocusing on what counts, making maximum performance impact in areas you touch. You are constantly staying three steps aheadon ways to do things differently, interpreting data, spotting issues and opportunities; whilst caring deeply about what Consumer and Customers need. 

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.  

WHAT WE OFFER

• Hybrid work and flexibility.

• Opportunities for the development and improvement of qualifications.

• Sharing the cost of professional training & courses.

• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others.

• Extra days off to take care of yourself and others.

• Unilever store - Our products at attractive prices