Logistics Outbound Supervisor

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The Outbound Logistics Supervisor is responsible for ensuring that all orders are fulfilled On Time In Full (OTIF) and supporting various departments to exceed customer expectations. This role involves meticulous planning and tracking of order execution, monitoring the performance of 3PL warehousing and transportation, and managing reverse logistics processes. The candidate will ensure smooth operations in compliance with Unilever’s standards, maintain effective communication with stakeholders, and lead daily operations and projects to enhance efficiency and cost-effectiveness. Additionally, the role includes financial management tasks, such as validating distribution charges and submitting cost estimations, as well as conducting analysis and reporting to provide insights for continuous improvement.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Order Execution and Dispatch: Ensure timely and accurate execution of orders, follow up on dispatch progress with 3PL and relevant stakeholders, and resolve dispatch challenges on SAP & WMS.

• Communication and Coordination: Maintain effective communication with external and internal parties (3PL, CX, CD, Finance) to address business challenges and provide status updates.

• Returns Management: Monitor and align return reasons with 3PL and CX, initiate action plans to prevent recurring issues, and manage RTV requests.

• Daily Operations and Compliance: Lead daily operation calls with 3PL warehousing and transportation teams, ensure compliance with Unilever’s SSHE & Quality standards, and conduct regular site visits to review quality and safety standards.

• Efficiency and Cost Management: Identify opportunities for operational efficiency and cost savings, manage the supply and replenishment of pallets and stationary invoice papers, and oversee month-end closing activities.

• Analysis and Reporting: Conduct detention and return analysis, truck utilization analysis, customer return reconciliation, prepare performance insights, and fill the KSA logistics scorecard.

• Financial Management: Submit monthly cost estimations to the Finance team, validate 3PL distribution charges, resolve disputes, and complete shipment costing on the SAP system.

• Project Management: Initiate and lead outbound projects, align actions with 3PL and stakeholders, and implement required actions and analysis related to the projects.

Experiences & Qualifications

• Bachelor’s degree in industrial engineering, logistics, supply chain management, business administration, or a related field.

• 0 - 2 Years Experience in Supply Chain.

Skills

• Strong analytical and problem-solving skills

• Good communication and coordination abilities

• Eagerness to develop skills and willingness to learn

• Ability to work effectively with various stakeholders

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.