Identity Product Engineer

Job Title: Identity product engineer

Location: UniOps Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

PURPOSE OF THE ROLE

The One Access and Connectivity (OAC) platform team plays a pivotal role in delivery of core foundation services that underpin how our business users, suppliers and customers securely and seamlessly access Unilever devices, applications and platforms every day.

As part of the OAC Platform, the OAC Identity Product team has direct end-to-end responsibility for the design, implementation and 24x7 operations of critical services and platforms that underpin the joiner, mover, leaver, processes for over 200,000 digital identities and the technology that centralises access lifecycle management and governance across Unilever’s expansive business application and cloud hosting environments.

As an Identity Product Engineer, your primary purpose will be to oversee the development and implementation of SAP related identity product solutions. This includes ensuring the effective technical design of Identity product processes, supporting application and service onboarding, troubleshooting issues, and serving as a product specialist within a dynamic team.  Additionally, you will strive to continuously improve our services, ensuring they meet the evolving needs of our users and customers, and provide robust support to maintain secure, efficient and frictionless access.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

•  Manage Application Support & Maintenance teams to deliver services as per agreed scope & SLA.

• Conduct weekly and monthly reviews on Application Support.

• Engage with the Cyber Security team to keep systems compliance based on the Global Security base line document.

• Define processes to be followed by the authorization and basis team to comply with SOX requirements and ensure that they are being followed. Participate in SOX audits as required.

• Manage the Authorisation team on a day to day basis, including the incident, aging, security note implementation, Early Watch Alert analysis and remediation, SAP Authorization issues service requests and issue resolution.

• Deliver high levels of resilience to the service by managing the application incidents in the SAP Authorisation portfolio and ensuring quick resolution, root cause analysis & fix of the underlying issue.

• Perform root cause analysis and manage the actions that arise so that issues are fixed and improvement plans are put in place. Establishes problem resolution procedures and manage root cause analysis of critical issues including fixing them.

• Work closely with Basis team, Global IT Security team, GRC team, functional team, Platform and Service Delivery in managing the quality of service & ensuring a positive business user experience.

• Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, process improvement, preventive detection, monitoring etc.

• Work with Application Support and Application Maintenance teams to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction.

• Establish and manage relationships with key Unilever & vendor stakeholders

• Manage service escalations and ensure quick resolution is implemented. Implement actions that will avoid such issues in the future

EXPERIENCES & QUALIFICATIONS

Necessary Experience & Qualifications 

• University degree Minimum 5 years hands on experience in SAP Authorisation and GRC area.

• Experience working in a Global SAP Project Implementation or Maintenance

• Good knowledge of SAP Technology & Authorisation including Solution Manager CV and also GRC10 process.

• Experience of data driven operations to continually improve the service. This will include KPI dashboards, and uunderstanding of lead and lag indicators, and control limits.

• Having an automation forst mindset to minimise manual administration and remediation.

• Experience in working in a global organisation with virtual teams

• Strong awareness of Cyber Security principles and incorporation of security policies and procedures within designs and Identity platform operations

• Assisting with product roadmap development and prioritisation

• Experience in the engagement of key, senior level stakeholders, along with proven ability to influence and manage relationships with those stakeholders

• Good understanding of ITIL procedures

• Fluent in English.

SKILLS

• Problem Solving

• Collaboration

• Cyber Security

• Agile operations / DevOps

• Learning Agility

LEADERSHIP SKILLS

• Unilever Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds