Customer Account Controller Value Channel

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

JOB TITLE Customer Account Manager Value Channel

LOCATION Kingston

WORK-LEVEL 2b

The Magnum Ice Cream Company is the global leading Ice Cream player with €7.9bn Turnover. The Magnum Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.  Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

The Magnum Ice Cream Company is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE

The Value Channel Ice Cream Controllers are responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability in line with our fundamental growth ambitions. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal Commercial & Brand contacts.

• Love what you do:  As a CAM you will be passionate about all aspects of leading your portfolio & Customers to deliver competitive growth.

• Love your customer: You will lead the Customer/ Ice Cream relationship – driving growth via strategic alignment and negotiation.
• Do what you say: Deliver month on month, Drive the JBP, executing the agreed plan setting up a strong ambition and agreement
• Own it: Leverage our brand and new business to deliver new and exciting innovation and activation.
• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy. Ability to identify opportunities to optimise our business, develop a plan and deliver results

RESPONSIBILITIES

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with CCD, Category Managers and Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored
• Work closely with trading executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team

ALL ABOUT YOU

• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast & course correct as necessary to deliver to plan
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation etc)         
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

 EXPERIENCES & QUALIFICATIONS

• Relevant years relevant Account Management
• Prior commercial experience and exposure to P&L management
• Proven history of working within a team environment
• Prior experience of leading and developing a direct report preferable however not essential

LEADERSHIP

• Accountability & Responsibility
• Consumer and Customer Focus
• Bias for Action
• Building Talent and Teams 
• Agility & Adaptability

NOTES

Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Juli Molina Juli.Molina@unilever.com

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).

Relocation to the UK

Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.