Key Account Manager

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

KAM plays a key role in maintaining and developing categories and channels within the Customer Development department. This is a sales operational role that requires your expertise and dedication.

If you are a very organized person with commercial skills, negotiation techniques, agility, and time management, then this role is just for you! 

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:

• Foster strong relationships with the customer acquisition team to enhance collaboration and drive results.

• Monitor and analyze competitors’ activities, providing valuable insights to the trade marketing team to stay ahead in the market.

• Assess and manage the financial health of customers, making informed decisions to maintain balance and profitability.

• Conduct regular commercial visits to stay attuned to market realities and develop corrective actions with customers, field sales teams, or other departments as needed.

• Develop and coordinate quarterly channel activity plans, ensuring alignment with business objectives.

• Confirm promotional activities, including items and discounts, for inclusion in leaflets and special actions.

• Prepare contractual and promotional credit notes in line with agreed plans with clients and the trade marketing team.

• Update the business plan monthly through Promo Plans meetings and APR meetings, ensuring alignment and progress tracking.

• Track stocks and sales for UL brands, preparing insights for extended teams to inform strategic decisions.

• Collaborate with GKAM to prepare for annual negotiations and business reviews, ensuring comprehensive and strategic planning.

• Implement KPIs established with GKAM, adhering to Unilever standards to drive performance and accountability.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• A bachelor’s degree in Business, Finance, Marketing, or a related field

• Proven experience in commercial roles, demonstrating strong negotiation techniques and financial acumen

• Market analysis experience in tracking competitors’ activities and providing actionable insights

Skills

• Ability to work independently, take responsibility for actions, and collaborate effectively to achieve team goals

• Strong analytical, organizational, and planning skills, especially in a fast-paced environment

• Excellent communication and negotiation skills

• Capability for effective problem-solving and decision-making

• Proficient in English for effective communication

• Proficiency in using the MS Office suite

• Possession of a category B driving license

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.