Customer Experience Support Manager - Ice Cream

Job Title: Customer Experience Support Manager - Ice Cream

Based in Unilever House, Bangkok

About Unilever Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

Job Purpose

is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer policy to elevate efficiency of the processes.

Main Responsibilities:

• Optimizing of customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts. 
• Integrating new customers and channels into existing processes in close alignment with CD
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions
• Providing insights to the customer in terms of operational performance derived from data analytics and proposing new policy/policy revision to the customer.
• Monitors operating metrics - overseeing that the day to day is running effectively and efficiently with primary focus being on continuous improvement. 

Candidate Criteria

Experience & Qualification:

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Accounting or any related field
• Minimum of 5 years of experience in accounting, customer service, or supply chain related functions
• Strong accounting and customer relationship management skills.
• Excellent analytical and problem-solving abilities.
• Proficient in excel analytical skills and visualization with Power BI
• Strong communication and interpersonal skills with both English and Thai
• Ability to work independently and as part of a team.

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.